Effective October 21, 2026. This policy explains how Alarm Route Inc. (“AlarmRoute”, “we”) collects, uses, shares and protects personal information through alarmroute.com, as required by Quebec’s Act respecting the protection of personal information in the private sector (Law 25).
Person in charge of personal information
Our Privacy Officer is responsible for protecting the personal information we hold. You can reach them by email at info@alarmroute.com, by phone at 1-855-733-1166, or by mail at Alarm Route Inc., Attn: Privacy Officer, 5601 rue Paré, suite 200, Mont-Royal, Quebec H4P 1P7.
What we collect and why
- Contact form (contact page and footer): your name, email address, phone number (optional), reason for writing and message, used only to answer you.
- Quote request (home page): your name, phone number and postal code, used only to call you back with a price.
- Dealer request (Dealers page): your name, company, email address, phone number and message, used only to review your request and contact you about it.
- Technical information: like every website, our server records your IP address, browser type and the pages you request, to keep the site running and secure. To limit repeated spam, the form scripts also keep the IP address and time of each submission.
Form submissions are emailed to AlarmRoute. We do not sell or rent personal information, and we do not add you to a mailing list unless you sign up for one. You can choose not to give us information, but we may then be unable to answer your request.
Cookies and similar technologies
Analytics, advertising and other third-party cookies are off by default. They are only set if you click “Accept” in the cookie banner. You can change your choice at any time with the “Cookie Settings” link at the bottom of every page.
| Cookie | Set by | Purpose | Duration |
|---|---|---|---|
| ar_consent | AlarmRoute | Remembers your cookie choice | 12 months |
| ar_lang | AlarmRoute | Remembers English or French | 30 days, or 1 year if you choose a language |
| PHPSESSID | AlarmRoute | Makes the site and its forms work | Until you close your browser |
| _ga, _ga_* | Google Analytics | Measures visits (only after “Accept”) | Up to 2 years |
| _fbp | Meta (Facebook) | Measures our advertising (only after “Accept”) | 3 months |
We choose your language from your browser’s language setting. We do not look up your location from your IP address.
Service providers and where your information is kept
We use the following providers. Each one receives only what it needs to provide its service. Several are located outside Quebec, mostly in the United States, where the law offers different protection than in Quebec. Before information is sent outside Quebec, we assess whether it will be adequately protected, and we choose providers that commit to protecting it.
- Web hosting: our website, its forms and our email are hosted by our web hosting provider on servers located outside Quebec.
- Google: Google Analytics (only after you accept), the YouTube video on our installation page (privacy-enhanced mode), and the Google Customer Reviews badge (only after you accept).
- Meta (Facebook): the Meta Pixel, which measures our advertising (only after you accept).
- Constant Contact: our email newsletter provider; its sign-up pop-up loads only after you accept.
- Shopify: our online store at shop.alarmroute.com and its customer accounts (“Log-in”). Purchases are handled by Shopify under its own privacy notice.
How long we keep it
- Contact and quote requests: 3 years after our last contact with you.
- Dealer requests: 3 years; if you become a dealer, for as long as you are a dealer plus 7 years.
- Google Analytics data: 14 months.
- Server logs: about 1 month.
When information is no longer needed, we delete it or make it anonymous.
How we protect it
The site is served over an encrypted connection (HTTPS). Access to form emails and to our provider accounts is limited to the AlarmRoute staff who need it. If a confidentiality incident creates a risk of serious harm, we will notify the Commission d’accès à l’information and the people concerned, and we record every incident in a register.
Your rights
You may ask to see the personal information we hold about you, have it corrected or deleted, withdraw your consent, or receive it in a commonly used format. Write to our Privacy Officer at info@alarmroute.com. We answer within 30 days. If you are not satisfied with our answer, you may file a complaint with the Commission d’accès à l’information du Québec.
Changes to this policy
We will post any change on this page with a new effective date.