Please verify our website for the most up-to-date terms and conditions as these may change over time. Client's will be notified of changes via email.

This document outlines the service agreement between the client and Alarmroute inc., 5601 rue Pare, suite 200, Mount Royal, Quebec H4P 1P7, Canada, operating under the trade name Alarmroute and will be referred to as Alarmroute throughout this document.

The client refers to the client registered to the account and associated with the billing information.

The client accepts to enter into a service agreement with Alarmroute by providing their proper and true information. The client accepts the language of the contract.

The Client may cancel service at any time for the next billing period. Previously paid service for the current month or year will not be refunded.
Defective units will be refunded within the first 90 days for a full refund of the hardware cost including shipping costs (via our carrier).

Monitoring service will not be refunded but the hardware will be replaced.
After the first 90 day period, defective units may be replaced at our discretion.

The client is responsible for providing accurate location address information upon registration, and providing all necessary information necessary for the emergency first responders.

The client is responsible for maintaining an accurate and up-to-date contact list for the central monitoring station to use. Changes to the emergency contact list can be made from our website.

The client is responsible for maintaining valid credit card information to ensure monthly payments are processed and service is continual.

Failure to provide payment before the service period starts will automatically suspend the client's account and service will not be rendered. Payment for the next billing cycle will be charged 1 week before the next billing cycle. If payment is not received 1 week before the billing cycle service cannot be guaranteed.

Service is only available where reliable cell tower reception is available. Please check the area with a cellular telephone operating on the 3G 4G or LTE bands before ordering the hardware for use in that location.

Data use is limited to an average of 12 transmissions per day, whether the transmission is a: test transmission; trouble transmission; or alarm transmission. The average alarm panel only sends a test signal 1 time per week. Client's will NOT BE CHARGED for data overage; however, service can be suspended by Alarmroute if the maximum data threshold of 1MB per month is reached. As a courtesy, we will attempt to contact the client before the data threshold is met so they can take action and purchase more data. It is highly unlikely data usage will ever be an issue for the average client.

The client must own their own equipment; if the equipment is leased or does not belong to the client Alarmroute is not responsible for any potential recourse by the owner of alarm equipment.

Alarmroute is not responsible for the cost of dispatching emergency services including police, fire or ambulatory emergency services due to false alarms or improperly installed alarm equipment. The owner of the property shall remain liable for all these costs.

The Alarmroute cellular router modem’s electrical transformer is UL and C-UL certified as a low-voltage electrical device. The Alarmroute cellular router modem is not UL certified for use as burglary or fire alarm communicator and therefore shall not be used for these functions if required by law (for commercial or other applications where UL Certification may be required by law).

Alarmroute is not responsible for network interruptions caused by the local cellular network. Alarmroute is not responsible for malfunctions with the client's existing alarm equipment. Alarmroute is not responsible for equipment damage caused by electrical storms or any force majeure.

Alarmroute will receive automatic communication test signals from the system and if there is an error the client will be notified, but this is not a substitute for periodic alarm testing, whereby the client calls Alarmroute central to put the system in test, and then proceeds to cause an alarm and then verify that the central received the proper alarm signals per the tested areas/ zones.

Regular testing and service for all alarm equipment is highly recommended and should be conducted 3 to 4 times per year to ensure the proper functioning of all systems.

Alarmroute is not responsible for property damage or personal damage that may be due to the use of our hardware or service or failures thereof.

Alarmroute is not responsible for any installation costs, or any repair costs regardless of the reason, nor is Alarmroute responsible for any damages caused by installation. The installer must use their own discretion to ensure a proper installation that does not damage any existing equipment or architectural finishes etc.

Alarmroute is not responsible for any medical conditions that could be the result of the cellular radiation caused by the communication of the device (similar to the radiation caused by any cellular telephones being used in proximity to humans).

Alarmroute is not responsible for any injuries or death caused during the installation of the product or by the use of our products or services.